This website “unitedcouriers.biz” is owned and operated by United WorldWide Courier ("United" / “Company”). United is a company registered under the Indian Companies Act and operational since 2004. United Logistics is a brand owned by United. The United Logistics brand, logo, and mascot are the property of United and are the subject of trademark applications.
Statement Carefully
PLEASE READ THE STATEMENT CAREFULLY. If you (the “Customer”) do not wish to be bound by the terms and conditions mentioned herein, kindly refrain from accessing the website or booking any consignment. Any booking of service on this site shall be deemed acceptance of this policy.
Context
This agreement was written in English (India). In case of conflict between a translated version and the English version, the English version will prevail.
Policy Overview
The “Payment, Cancellation, and Refund Policy” governs your use of booking services made available through this website. United may change these terms at any time without prior notice. The Client agrees to pay according to rates displayed on the website at the time of booking, subject to applicable surcharges, government levies, or taxes.
No Service Area (NSA)
Shipments booked for areas outside United’s network (No Service Area) will be returned to the consignor. United’s liability in such cases is limited to refunding the freight amount only.
Acceptable Payment Methods
By booking through unitedcouriers.biz, you authorize United WorldWide Courier and its agents to process payments through secure banking channels.
- Credit Cards (Visa, MasterCard)
- International Debit Cards (Visa, MasterCard)
- Net Banking
- Indian Bank Debit Cards
United does not request or store online banking login credentials. In case of misuse or unauthorized access by third parties, United will not be held liable.
Payment Gateway
United uses Easebuzz Payment Gateway for secure online transactions. Bank and United have implemented measures to protect your data; however, United cannot guarantee that unauthorized access will never occur. You acknowledge that you provide your information at your own risk.
Cancellations and Modifications
- The cancellation policy is dynamic and may change periodically.
- Free cancellation is allowed only if consignments haven’t reached any United branch or hub.
- Requests must be submitted via email or online to United customer support.
- Refund eligibility for service deficiencies is subject to United management approval.
- Delays or loss due to force majeure are not eligible for refunds.
Refunds
- Refunds are generally processed within 7 business days.
- United is not liable for delays caused by your financial institution.
- Refunds will be credited only to the original payment source.
- Refund requests made after 90 days may require additional verification and documentation.
Information disclosed for processing refunds will be handled as per our Privacy Policy.
General Terms for Online Payments
By using this website, you agree to United’s payment terms. “Charge Back” refers to settled transactions reversed by your bank or card issuer. United is not responsible for double payments caused by session timeouts or network issues. Customers must verify transaction status before retrying payment.
Debit/Credit Card Details
Customers must provide valid card details. United reserves the right to reject invalid or unauthorized payment methods.
Server Slowdown / Session Timeout
In the event of a session timeout or transaction failure, please verify whether your account has been debited before retrying payment. United is not responsible for duplicate or fraudulent transactions initiated by the user.
Payment Gateway Disclaimer
United and its payment service providers are not liable for any data loss, delay, or unauthorized access during transactions. Customers use the payment gateway at their own risk.
Cancellation Policy
- The prevailing cancellation policy at the time of booking applies.
- Free cancellation applies if the shipment hasn’t reached any United branch or HUB.
- Requests must be made in writing or online.
- Refunds will be processed directly by United.
- Bank charges, if any, are borne by the customer.
Refund Policy for Online Payments
- Refunds for “charge back” or fraudulent transactions must be claimed directly from United.
- United will not entertain refund requests made to the payment gateway provider.
- All disputes and claims are subject to Delhi jurisdiction.